Frequently Asked Questions
Everything you need to know about your Keychron experience.
Which operating systems are Keychron keyboards compatible with?
All Keychron keyboards are designed for cross-platform compatibility, featuring a dedicated toggle switch to swap between macOS/iOS and Windows/Android modes. We also include replacement keycaps for both layouts in every box.
How long does shipping take and which countries do you ship to?
We ship globally to most countries via premium carriers like DHL and FedEx. Standard processing takes 1-3 business days, and delivery typically arrives within 7-12 business days depending on your location.
What is your return policy for mechanical keyboards?
We offer a 7-day return policy from the date of delivery for items in their original packaging and condition. Please note that customers are responsible for return shipping costs unless the product arrived defective.
Do Keychron keyboards come with a warranty?
Yes, we provide a 1-year limited warranty that covers defects in materials and workmanship. This warranty applies to the original purchaser and does not cover damage from spills, accidents, or unauthorized modifications.
Can I hot-swap the switches on my keyboard?
Hot-swappability depends on the specific model and version you purchase. If your model is labeled as 'Hot-swappable,' you can easily change switches without soldering. Please check the product specifications before purchasing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and processed through secure payment gateways.